Refund policy

Effective Date: 2025

Thank you for shopping with Wosheer! Your satisfaction is important to us. If for any reason you’re not completely happy with your purchase, we’re here to help.

📦 Returns

We accept returns on unused, unopened, and undamaged items within 30 days of delivery.

To be eligible for a return:

  • The item must be in its original packaging.

  • The item must be unused and in the same condition you received it.

  • Proof of purchase is required (e.g., order number or confirmation email).

Please note: Due to hygiene reasons, we do not accept returns for used lash products, applicators, or beauty tools unless the item is defective or damaged upon arrival.

💳 Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed to your original payment method within 5–10 business days.

  • If rejected, the item will be returned to you and no refund will be issued.

Shipping costs are non-refundable unless the return is due to a damaged or incorrect item.

🚚 Exchanges

We only replace items if they are defective or damaged. If you need to exchange your item, email us at info@wosheerlashesco.com with photos of the issue and your order number.

❗ Damaged or Incorrect Items

If you received a damaged, defective, or incorrect product, please contact us within 7 days of delivery with your order number and clear photos of the item. We’ll make it right as quickly as possible.

📩 Contact Us

Questions about your return or refund?
Reach out to our support team at info@wosheerlashesco.com – we’re happy to help.